Some of the feedback we have received from customers
"I have been asked to send this email on behalf of my mother,
They had her Montpellier fridge freezer delivered this morning and she is really pleased with it. She also wants to say polite, kind and helpful the delivery men were.
The service you have provided from start to finish has been absolutely brilliant, it's not easy for pensioners these days but, you have restored some of their faith that "customer service" does still exist.
So, on behalf of both my parents and myself "Thank You"
Melanie S and Family
"I thought your service was excellent, your delivery very prompt, the product first class and the price very competitive.
I will certainly use your services again as they were very good."
..."well thats the tv home and sitting proud ,I am really glad that I went with having a replacement delivered . I am a totally happy customer a credit to you and your office many thanks."
"I would just like to pass on my sincere thanks and praise for the customer service myself and my wife have received from your team.
We bought a Samsung 65 inch Qled TV. We had an issue with the TV on Sunday where the power kept flicking on and off. I placed a call to your customer service on Monday – the lady I spoke to was excellent and immediately after I described the fault she said that she would check stock and upon identifying that stock was available she ordered a replacement to be sent out.
She advised the courier would be in contact to arrange delivery, which they duly did – we have moved since purchase – albeit only a few hundred yards and we requested the swap take place at our new property. The courier advised that we needed to speak back to customer service to get them to authorise the different address which was done immediately and we had contact to confirm that the swap would take place on Thursday.
The TV has been swapped today and we are now back with a working TV.
Goods go wrong, we fully understand that and its awful to be without something that you have spent a lot of money on after it fails after such a short period of time but your customer service made this a very painless process. The speed of resolution, the solution without quibble of swapping for a new one, the delivery service – all excellent.
We genuinely appreciate the approach taken by your team and thank you for making a regrettable situation as easy as possible.
I am pleased we chose to purchase from yourselves and will ensure that you get excellent reviews in regards to your customer service and approach to resolving issues.
One of the best customer experiences I have received – thank you.
I look forward to shopping with you again."
"Thanks for your help yesterday and for pinging over the invoice. Customer service was top notch and I will most definitely drop guys a five star review."
"Thank you for sending your lads down today, what nice people they were. They have managed to connect the soundbar and, as you did say, it’s fantastic.I also thank you for your professionalism in my dealings with you. Your customer service is second to none. I just wish other companies had your ethos.I would most certainly have no hesitation in recommending you personally, your Company or dealing with you in the future.
Thanks for a great service"
"My delivery today was with a driver named lee, he encountered our road being re surfaced and was unable to get any where near our house, he had to barrow our order approximately two hundred yards he did this without a moan with a very positive attitude, well done to him the guy should be praised."
"I recently purchased the Sony BDV-NF720 Blu-ray home theatre kit from yourselves; it was my first choice but I was given some excellent advice when I first rang you which was a big help. Your service since then has been exemplary in every respect and I would like to thank you for everything you have done.
The Sony kit is excellent incidentally. I have always been a Sony fan, I am on a budget but this fits the bill perfectly, it looks superb and the sound quality is excellent, crisp and clear even at low levels. This will compliment my Sony TV perfectly. I haven't even touched on most of the unit's features yet but I am extremely happy with my purchase especially at the fantastic price you gave and will be back in the future.
Many thanks, very happy customer."
"This is just a note of thanks and my compliments on your exemplary customer service. Flexibility is something that the mass merchandisers and CE chains just cannot match when compared with an independent retailer. Coupled with an excellent price, brilliant added value I would not hesitate to recommend you to my friends and family - in fact, I already have!"
I work for a household name consumer electronics company dealing with both the national retailers and independent stores and I have to say that if the UK high street had more businesses such as Crampton and Moore, the UK consumer would be in a far better place right now!
Once again, many thanks - I look forward to dealing with you again in the future."
Michael - Hampshire
"Thank you for a seamless order process and delivery. My new TV is installed and working fine. Will recommend your company to all my friends and family. Next purchase will be a 3d Bluray Player."
"Just wanted to drop you a line to thank you so much for the very speedy delivery of my Sony Blue-Ray player. The whole process was seamless from start to finish, great price, great service and very fast delivery, this is what internet shopping should be like but alas many don't do it like you!. Thank you once again and I will pass on details of your site to everyone, I would not hesitate to use you again."
Carol - Northumberland
"Hi, I just wanted to let you know how pleased I was with the service provided by your company during my recent purchase. Everything went remarkably smoothly from first enquiry to eventual installation and the people that I had contact with were both helpful and pleasant. This applies to both your own staff and to those from the company in London who delivered and installed."
Andy - London
"Just a quick email to thank you for the excellent service received with the recent TV purchase we made."
Andy - Gloucestershire
"Just a quick line to say thank you for the Samsung package i had from you, excellent tv and service and thanks to your staff who guided me through it all"
M - location unknown
"Your member of staff was very understanding to concerns raised regards a recent Samsung TV purchase and has arranged a replacement this week. They resolved my query promptly and efficiently and were very helpful and understanding.
It is service like this that certainly gives me confidence in Crampton and Moore to shop from again in the future."
Will - location unknown