The Award, based on feedback from over 250,000 customer questionnaires, is the third in a row for the Ecclesfield firm making Crampton & Moore the most successful company ever to feature in this category. The Retailer of the Year survey, administered by appliance plan specialists Domestic & General, is one of the largest independent surveys of customer service in the UK.

Crampton & Moore, established for over 30 years, continues to improve the service and range of products offered with owner Robert Moore overseeing a thriving online business alongside an impressive South Yorkshire showroom. Since first gaining success at the Awards in 2007, Crampton & Moore have developed their internet business substantially and invested time ensuring staff are trained to the highest professional standards to ensure a first class service for customers.

The company offer the complete package for home entertainment with competitive prices on the latest plasma, LCD and, more recently, LED screen televisions. Crampton & Moore are proud to have a Price Watch team who ensure the company offer the best deals to customers, anywhere within the UK. Not only specialists in home entertainment, Crampton & Moore also offer an extensive range of av furniture and kitchen appliances.

The online operation, launched in 2002, has been a huge area of focus for the team, alongside their High Street showroom. Crampton & Moore have managed to combine a hi-tech online operation with the in-store approach of personal customer service. Offering technical support, after-sales care and fair prices has seen customers taking the time to provide valuable feedback on the company.  Triumph in 2009 is no mean feat in a survey that examines the levels of customer satisfaction of hundreds of UK retailers.

Commenting on the win Robert says; “We are delighted to have picked up our third Retailer of the Year Award in a row, and I would like to thank all our customers for taking the time to tell us what they think of us. This feedback allows us to develop and improve our offering to customers, who in turn are happy to recommend our products and services to family and friends.”

The 11th Retailer of the Year Awards were held at a special dinner at the Langham Hotel in London.