Retailer of the Year 2012
Domestic and General announces the winners of the UK's largest consumer survey of electrical retailers.
October 8th 2012, London: The UK’s top electrical retailers have been awarded with the prestigious title of Retailer of the Year 2012.
Internet Retailer of the Year 2012 – Crampton & Moore
In the UK’s biggest consumer survey of electrical retailers over 400,000 surveys are sent out to customers following a major purchase such as a TV or washing machine. With the survey sponsored and administered by leading warranty provider Domestic & General, High Street independent retailers, multiple store chains and on-line retailers are rated in four key areas depending on channel. Customers are asked to rate retailer on a scale of 0-10 on four key parameters. High Street stores are rated on their presentation, product information, customer service and demonstration while on-line vendors are rated on site presentation, ease of navigation, product information and convenience of delivery.
Internet Retailer of the Year 2012 was another close battle across the top 10 rated retailers with Crampton & Moore coming back on top having last topped the Internet ROTY survey in 2010. The Sheffield based company scored and impressive 91.48% overall customer satisfaction.
Crampton & Moore are rightly proud of their achievements in receiving such positive plaudits from their on-line customers. Crampton & Moore has once again reclaimed the top spot as the Internet Retailer of the Year winner in 2012 .The commitment they have shown to improving their overall service to on-line consumers has shown the Industry that customers respond to well to quality support throughout the purchasing and after sales experience. Moreover it proves that price is not always the key factor in today's consumer service driven electrical market on-line.