"I ordered a Samsung D8000 LED TV on Friday afternoon. Despite the order being fairly late in the day, it was with me at five to nine on Saturday morning.

This is just a note of thanks and my compliments on your exemplary customer service. Flexibility is something that the mass merchandisers and CE chains just cannot match when compared with an independent retailer. Coupled with an excellent price, brilliant added value I would not hesitate to recommend you to my friends and family - in fact, I already have!

I work for a household name consumer electronics company dealing with both the national retailers and independent stores and I have to say that if the UK high street had more businesses such as Crampton and Moore, the UK consumer would be in a far better place right now!

Once again, many thanks - I look forward to dealing with you again in the future.”