"I am writing to commend you on having an excellent ambassador for your company. Sharon from the Doncaster Branch has spent hours on the phone going back and forth to clarify all my queries.
Sharon showed understanding compassion and a willingness to make sure that I felt valued and addressed all my concerns. I am a loyal John lewis and big brand customer when it comes to buying expensive equipment and would normally never shop online for electrical items especially not a tv.
She went the extra mile, to not only explain in detail the warranty terms and after sales service and convinced me of the reliability of your company, but offered continued assistance should I have any trouble. She sent me all the paper work and worked out a favourable discount to make me feel more comfortable about the purchase.
Her warmth and sincerity along with her humanity makes her an absolute assetto your company. She is the main reason I decided to purchase from yourselves - the price was what lead me to you but it was Sharon who closed the deal.
I am now awaiting delivery of my TV and i believe the warranty paperwork will follow in 6 weeks.
I will certainly consider your company for any future purchases. I am a supporter of small independant businesses but this is a first for me in terms of purchasing a TV for one.
I would also like to take this opportunity to thank you Vicky, for extending the discounted price as a goodwill gesture.
Service is paramount and I feel that it is still vital and adds value to the online experience - which is very necessary given the times we live in.
I wish you well and am hoping that we can complete the transaction as successfully as we have begun it.
God bless and may his grace and protection cover you and yours.."
"I've been speaking to Sharon over the course of the last couple of hours and couldn't switch off my computer without writing to say how blown away we are as a family by her customer service, enthusiasm, willingness to help etc etc. I could go on and on about how unique that is these days when dealing with faceless, poor customer service almost on every occasion...Really pleased I stumbled upon Crampton and Moore today and will always be an advocate for you in future."
"Really pleased with the absolutely fantastic customer service. I was going to buy from John Lewis or Richer Sounds but I am really pleased I chose Crampton & Moore and that I am supporting a smaller business in these difficult times. Thanks again for your great assistance."
"Tv received today as promised, good price and good delivery, thank you for a professional service."
"Crampton & Moore in Leeds were miles better than the rest. Sam Jukes was the sales person, he was very knowledgeable, professional, friendly, very helpful and gave good overview of the different options. I have many years of experience in sales management and business management - this is a great example of where price is not the main selling point but a helpful and knowledgeable sales person makes the real difference. We are very pleased with the tv. Happy to recommend you as a business."
"Thank you so much for all your help, I really appreciate it. I was very worried that 2 ovens would be delivered and you have averted a crisis. Brilliant customer service on your part."
"I just wanted to contact your company to say how delighted I've been with every aspect of customer care relating to our order. Your prices are really competitive, the telephone advice I received when I placed the order was really helpful, delivery was very quick and efficient, and communication every step of the way was excellent. I'm so glad we dealt directly with your company rather than going through Amazon, and would have no hesitation in recommending Crampton and Moore to friends and colleagues in future."
"Just a quick line to say how very impressed I am with Andy in Leeds, who I have spoken to just now. His TV produce knowledge is excellent, and he gives very honest advice. I would give him a raise!"
"Just to let you know we were so impressed by your previous customer service, we decided to order from Crampton and Moore again this time a freezer which is hopefully due next week"
"We would like to thank all those involved for the excellent service we have received putting right issues that were of Panasonic's making. We would have no hesitation in recommending your Firm based on our dealings with you over the past few days. Absolutely brilliant."
"I cannot say enough good comments about this company especially two members of the staff, Chris and Graham who deserve extra recognition. The service received from them was above and beyond the call of duty. It was excellent from start to finish. It is rather unique to find a company today who cannot do enough for it's customers. They were the best price, delivered quickly and when I had a query it was sorted out promptly. Nothing was too much trouble for them. We thoroughly recommend them as a first choice when purchasing items. You will not regret it."
"Verity - many thanks - and might I say what an excellent service that your organisation has provided me - from start to finish - I am most impressed! I have provided your company a 'glowing' review on Trustpilot in recognition of the service received."
"Please accept our thanks for such good service by delivering our MicroWave oven the day after our order. This is some result delivering around 220 miles. I had searched the web for similar product from the main players and had varying results in price AND delivery both cost and time. By chance following the delivery I was talking with our daughter who lives in Knaresborough and she has purchased household products from your store in Harrogate but was unaware of the online service. You have certainly delivered your mission statement."
"Crampton and Moore Leeds super service and price from David, willing to go the extra mile to give the customer what they want, many thanks for your professional services."
"Thank You so much for the quick and positive response. Much appreciated and will be remembered in my plans to use small businesses as we recover as a country from Covid19 and Brexit."
"If and when i ever get a new TV, it'll be from you guys, excellent service, really helpful, thanks for being such a great company."
"Thanks for all your help. Have set account up and repair engineer booked for 20th May. Excellent service."
"I just wanted to pass on my gratitude for the excellent service I received with the purchase of the Samsung UE43 TU7000 TV. The turnaround time was excellent as was the advice you gave. I will come back to you in the future for another TV as this new TV has made me realise how out of date my 12 year old Panasonic TV is!"
"Just a note to say thanks so much for the quick and efficient way you responded to our order. Our existing Humax failed at the beginning of isolation, so we purchased a new one from local supplier. It was terrible the Freeview software on the latest one were anything but user-friendly. We returned it and then found you, with a new/old one. Received in 48 hrs, works (obviously) just like the old one......perfect."
"Just to say thank you to C&M for the good customer service. Replacement model arrived earlier and issue with the Samsung soundbar is no longer evident."
"Thank you, goods received in good condition today.Thanks for great service, kind regards "
"Excellent service, hope you get your due reward for conscientious, positive and polite customer care and satisfaction We can win through with people like you - well done!"
"I just wanted to write a quick letter of appreciation for the service and truly hospitable character and service that the above employee at Crampton and Moore named Scott has delivered from my recent purchase of above order. He was courteous and helpful on each and every phone call I had made with questions and payments during the time I had dealt with Scott and just wanted to show my upmost appreciation and thanks to the exemplary service he has provided and I just wanted to state it was a pleasure doing business with Scott and Crampton and Moore as a company and will for sure consider purchasing again in the future."
"Thanks for your help and assistance today. This is the first time I have delt with Crampton & Moore. Thus far, I am significantly impressed with yourself & the service/communication of Crampton & Moore. I now wish I had known about C & M in the past because my order is the fourth Dyson V10 I have purchased"
"Thanks for the excellent service that you provided me throughout the whole transaction, making it easy and stress free even when there was a problem. I won't hesitate to recommend you and will look you up in the future when I need to make any further purchases."
"I just wanted to let you know my new TV is set up and I love it, picture is awesome thanks for resolving so quickly within the current difficult times. Also just wanted to let you know your delivery guys turned up sooner than expected and please congratulate them on their excellent customer service just wish they had come the first time they are a credit to you."
"would just like to say a big thank you to your staff and company for my recent purchase. I am disabled and at high risk from this virus and my fridge freezer broke not only where you the cheapest but quickest delivery and a size i could cope with alone .It came today and was only ordered Tuesday delivery man so helpful and I love it thank you so much. I have a large family but couldn't replace that as too big this is ideal for my isolation thank you so much keep well and safe and will recommend you as all your prices good and when i called was so polite friendly and helpful."
"I thank you once again for the way in which you’ve dealt with my problem, I will make Crampton and Moore my first port of call when I need any appliances in future and would certainly recommend you to friends and family."
"TV arrived today in excellent condition. Many thanks for such great service and quick delivery in these difficult times, it’s much appreciated."
"Thank you for sorting the order for me its been a pleasure dealing with you. Thanks also to the others in the Company who were involved and best wishes to you all for the future. I hope I will have the opportunity to purchase again from C & M in the future."
"Good evening, Just wanted to send a massive thank you to you and your team for getting our order to us today. We were incredibly impressed. Hope you all keep well, and thank you again."
Giles & Louise
"New TV arrived Friday morning at 10am despite our awful weather. Just wanted to say thank you for the superb service."
"Just confirmation that our LG Television arrived this morning and which is now set up and working very well. The service and updates from yourselves was very much appreciated and would definitely give us cause to order from your Company again in the future as well as recommending to family/friends. A special word of thanks as well to the Delivery Driver who was very polite and helpful. He even had time to have a chat which we appreciate is not something that many Delivery Drivers either can or want to do these days. All in all a thoroughly decent chap."
"Hi Angie, I received the delivery and all works fine. I have removed my (negative) review. You are an absolute credit to your company. Thank you very much."
"Excellent (delivery) service by the two gentlemen, extremely patient and professional."
"Thanks for your call today - it's really nice to speak to someone who gets and cares for the customer, and is honest and upfront."
"Thank you ever so much for your help this morning. Was lovely to speak to someone on the phone whom is polite and helpful. Thank you again for your great customer service!"
"Pick up at the warehouse went smoothly, thanks. You were very helpful and your communication was good. Thanks for your help. New TV is great too."
"Outstanding customer services; I ordered a tumble drier and was kept informed of the delivery by very pleasant staff. The appliance arrived on time, was well packed and in perfect order. The price was very appealing too so highly recommended and I will have no hesitation in using them again."
"I would like to complement Andy, the online chat assistant from Leeds store, for outstanding online support skills. I was comparing prices online for Samsung fridge freezer and found £100 off code on your website. The code did not work. Andy was very polite, knowledgeable and effective. He created a link for me and send by e-mail. I was able to get the fridge of my choice with £100 off discount as it was advertised on your website. I enjoyed my buying experience from your website thanks to Andy."
"Just a note to say how happy I am with the service provided by you team, right from the off watching YouTube and Vincent giving all the information required to make my a decision, talking to the very helpful Chris Godfrey on the phone, to receiving invoices, updates on delivery times, the excellent delivery service itself and of course my lovely new LG E8 Oled."
"I rang your Sheffield branch this morning to order a vented integrated dryer. Prompt, friendly excellent customer service. the way the world should still be (sigh) many thanks. Keep up the fab work!"
"Best customer service I have ever experienced. And I've stayed in my share of swanky hotels! But, seriously.....I need you to point me in the direction of where I can leave reviews. The telly is fantastic but not nearly as good as the service you have offered."
"Chris and Brett have just delivered my new fridge freezer in Sheffield (we’ve not unpacked it yet so can’t comment on the fridge itself yet!) and I just wanted to write and say how fantastic they both were. They really did go above and beyond to get it into the house which we are so thankful for. They carried out their job with good humour and persisted despite a few unforeseen challenges. I really am so impressed with how they handled it, they have left me with a fantastic impression of Crampton & Moore and were a breath of fresh air! Thanks again to them."
"I would just like to say how fantastic you have been from the first inquiry l mage about this TV with you. Every email have l sent to regarding one thing or another, your response has been outstanding, Thank you for all your help and assistance. I will certainly come to your company before l ever went anywhere else with any more purchases. One again thanks for a great service."
"It is truly refreshing to know secure reliable retailers offer such personalized and service and if could not get any better it just did. The 2man deliver team who delivered my oven today were just as good. Just superb all round and I love that i receive emails from real people and not generic email addresses. The followup is unlike any I have experienced. Thank you to you and your team and keep up the good standards."
"Great service and very efficient delivery. I forgot to take the name of the man I spoke to on the phone last week (I ordered a Tefal steam generator iron) but he is definitely an asset to your business!"
"Thank you so very much for your quick response to our order. Your price for the product was the best on the internet and your service has been excellent. You and the delivery have kept us informed all along the way. Other companies should follow your example as you have got it right !!!!"
"Your customer service and delivery company have been excellent. I hope this is the same if I need to contact you or order anything again."
"I am just writing to say how pleased I am with the service received. Everyone I spoke to at Leeds was polite and very helpful and everything happened as it should. It is good to know that in this day and age it is still possible to find a company that does not depend on robots and recorded messages and has real people at the end of the phone. Thank you."
"I just wanted to say thanks and congratulations on the service I received from you following my online purchase of a Sony 65AF9. My purchase follows a shout-out by the HDTVTest channel on YouTube.
Staff at C&M were responsive, proactive and helpful with the purchase, your price was competitive with major retailers and the payment plan provided was more flexible/bespoke than those offered by other providers (PC World and John Lewis). Delivery was well communicated and executed, and free.
Keep up the good work, I’ll definitely be returning for future purchases."
"I recently purchased a Samsung UHD smart tv from you. No, this is not a complaint, but instead a compliment. I thought your price and telephone service are so good that I'm recommending you to my neighbor who is also interested in purchasing a UHD tv. The whole transaction was like clockwork, and the tv appeared on the day you predicted in perfect condition. Thanks to my friends in the North"
"The hob has just arrived thank you for great customer service! I will shortly give you a good review on your website when I have time!"
"Thanks Scott, what a great service. There will be other electrical items we will need to purchase going forward so thank you for sorting this out so promptly and I will be in touch."
"A first class company! We purchased a very keenly priced TV from them but unfortunately after a while and through no fault of there own, the TV developed a fault. From the first call I made through to the final resolution, the customer service was first class. Responses to emails and phone calls were really quick, and everything was dealt with in a really positive and friendly way. A replacement TV was found and delivered in good time, with the faulty TV collected at the same time. I really appreciate their efforts and would thoroughly recommend!!"
"Thank you for the shopping experience of a Samsung 55" TV and Samsung Ultra HD player. The TV was described as having one remote control - it also came with the Smart Remote. The HD player also came with a 4K Last of the Jedi disc - nice touch. The package was also very well priced and taking into account the service offered I am delighted to recommend Crampton & Moore to anyone in future and you will be my first port of call for new electrical goods."
"I wouldn't hesitate to purchase from you in the future. Great service and very friendly."
"I cannot thank you and Andy enough for the excellent service shown by Crampton & Moore. I have added your shop to my favourites when looking at electrical products online in the future."
"Samsung Hob has arrived as predicted - no damage during transit. Thanks very much for excellent customer service!"
"All up and running great. Polite TV engineers and explanations of how to use, clear and patient."
"These guys are amazing! Time for a promotion, thank you!!!."
"Thanks to all your team who helped me to bag a bargain. Will definitely buy from you again and recommend."
"Just to say excellent service my Bosch arrived today exactly as promised I would definitely use crompton and Moore again many thanks."
"My tv was delivered this morning and I’ve checked it and it’s in perfect working condition. Many thanks for your great service."
"Thanks Verity, excellent service again"
"I would like to say a big thank you to LUKE HINDLE, Assistant buyer, for his excellent service, and being so helpful and professional, with both my order and refund, I would definitely use Crampton and Moore in the future, and recommend to friends and family, Well done Luke"
"My order arrived yesterday in perfect condition. Can I thank your company for the amazing customer service that I have received. I will highly recommend."
"Just to let you know that all matters relating to my purchase from you of the LG 55SP9500PLA tv have been completed. The Paperwork for the extended warranty arrived last week and the £500 cash back was credited to my account today. Thank you very much for all your help.
The TV is very good and you can add me to your list of very satisfied Crampton and Moore customers. Please pass this upwards as I am sure people are much faster to complain than say thank you."
"Just a quick email to say I have the TV setup and it's great and my Crampton and Moore experience has been really positive. I'll be leaving a review and making a post on AVForums."
"Many thanks for the prompt delivery of my TV Order, Great prices, great service, fast free delivery, that's the way to do business."
"They done exactly what they said they would. Delivery process also very good confirmation text and e mail from your courier company. Excellent service throughout."
"Thank you for your quick response. TV has arrived and we are extremely pleased with our purchase, and the service from Crampton and Moore. Have a lovely weekend."
"Many Thanks again verity, top Notch customer service, if you use any review sites I would be more than happy to leave very positive feedback."
"WOW - What can I say, the service and aftersales has been well beyond my expectations, I purchased a TV from Crampton and Moore and the Harrogate store has been fantastic, I had a slight delivery issue however it was dealt with very promptly. Special thanks to Steve and Graham - 5 Stars all the way and recommended to all."
"I just want to say myself and husband received exceptional service yesterday, all of your staff based in the Doncaster store were outstanding with special thanks to the male working the desk, nothing was too much trouble, after a rubbish experience with Curry’s we decided to purchase from you, I’m so pleased we did Thank you"
"Fantastic service we are very pleased"
Nicholas D (via Amazon)
"BTW we thought you might like to know that due to the amazing service and support we received from you personally, we subsequently ordered three new TV.s from your company. One seventy five inch and two forty nine inch Samsung’s"