Some of the feedback we have received from customers
"Thank you for sorting the order for me its been a pleasure dealing with you. Thanks also to the others in the Company who were involved and best wishes to you all for the future. I hope I will have the opportunity to purchase again from C & M in the future."
"Good evening, Just wanted to send a massive thank you to you and your team for getting our order to us today. We were incredibly impressed. Hope you all keep well, and thank you again."
Giles & Louise
"New TV arrived Friday morning at 10am despite our awful weather. Just wanted to say thank you for the superb service."
"Just confirmation that our LG Television arrived this morning and which is now set up and working very well. The service and updates from yourselves was very much appreciated and would definitely give us cause to order from your Company again in the future as well as recommending to family/friends. A special word of thanks as well to the Delivery Driver who was very polite and helpful. He even had time to have a chat which we appreciate is not something that many Delivery Drivers either can or want to do these days. All in all a thoroughly decent chap."
"Hi Angie, I received the delivery and all works fine. I have removed my (negative) review. You are an absolute credit to your company. Thank you very much."
"Excellent (delivery) service by the two gentlemen, extremely patient and professional."
"Thanks for your call today - it's really nice to speak to someone who gets and cares for the customer, and is honest and upfront."
"Thank you ever so much for your help this morning. Was lovely to speak to someone on the phone whom is polite and helpful. Thank you again for your great customer service!"
"Pick up at the warehouse went smoothly, thanks. You were very helpful and your communication was good. Thanks for your help. New TV is great too."
"Outstanding customer services; I ordered a tumble drier and was kept informed of the delivery by very pleasant staff. The appliance arrived on time, was well packed and in perfect order. The price was very appealing too so highly recommended and I will have no hesitation in using them again."
"I would like to complement Andy, the online chat assistant from Leeds store, for outstanding online support skills. I was comparing prices online for Samsung fridge freezer and found £100 off code on your website. The code did not work. Andy was very polite, knowledgeable and effective. He created a link for me and send by e-mail. I was able to get the fridge of my choice with £100 off discount as it was advertised on your website. I enjoyed my buying experience from your website thanks to Andy."
"Just a note to say how happy I am with the service provided by you team, right from the off watching YouTube and Vincent giving all the information required to make my a decision, talking to the very helpful Chris Godfrey on the phone, to receiving invoices, updates on delivery times, the excellent delivery service itself and of course my lovely new LG E8 Oled."
"I rang your Sheffield branch this morning to order a vented integrated dryer. Prompt, friendly excellent customer service. the way the world should still be (sigh) many thanks. Keep up the fab work!"
"Best customer service I have ever experienced. And I've stayed in my share of swanky hotels! But, seriously.....I need you to point me in the direction of where I can leave reviews. The telly is fantastic but not nearly as good as the service you have offered."
"Chris and Brett have just delivered my new fridge freezer in Sheffield (we’ve not unpacked it yet so can’t comment on the fridge itself yet!) and I just wanted to write and say how fantastic they both were. They really did go above and beyond to get it into the house which we are so thankful for. They carried out their job with good humour and persisted despite a few unforeseen challenges. I really am so impressed with how they handled it, they have left me with a fantastic impression of Crampton & Moore and were a breath of fresh air! Thanks again to them."
"I would just like to say how fantastic you have been from the first inquiry l mage about this TV with you. Every email have l sent to regarding one thing or another, your response has been outstanding, Thank you for all your help and assistance. I will certainly come to your company before l ever went anywhere else with any more purchases. One again thanks for a great service."
"It is truly refreshing to know secure reliable retailers offer such personalized and service and if could not get any better it just did. The 2man deliver team who delivered my oven today were just as good. Just superb all round and I love that i receive emails from real people and not generic email addresses. The followup is unlike any I have experienced. Thank you to you and your team and keep up the good standards."
"Great service and very efficient delivery. I forgot to take the name of the man I spoke to on the phone last week (I ordered a Tefal steam generator iron) but he is definitely an asset to your business!"
"Thank you so very much for your quick response to our order. Your price for the product was the best on the internet and your service has been excellent. You and the delivery have kept us informed all along the way. Other companies should follow your example as you have got it right !!!!"
"Your customer service and delivery company have been excellent. I hope this is the same if I need to contact you or order anything again."
"I am just writing to say how pleased I am with the service received. Everyone I spoke to at Leeds was polite and very helpful and everything happened as it should. It is good to know that in this day and age it is still possible to find a company that does not depend on robots and recorded messages and has real people at the end of the phone. Thank you."
"I just wanted to say thanks and congratulations on the service I received from you following my online purchase of a Sony 65AF9. My purchase follows a shout-out by the HDTVTest channel on YouTube.
Staff at C&M were responsive, proactive and helpful with the purchase, your price was competitive with major retailers and the payment plan provided was more flexible/bespoke than those offered by other providers (PC World and John Lewis). Delivery was well communicated and executed, and free.
Keep up the good work, I’ll definitely be returning for future purchases."
"I recently purchased a Samsung UHD smart tv from you. No, this is not a complaint, but instead a compliment. I thought your price and telephone service are so good that I'm recommending you to my neighbor who is also interested in purchasing a UHD tv. The whole transaction was like clockwork, and the tv appeared on the day you predicted in perfect condition. Thanks to my friends in the North"
"The hob has just arrived thank you for great customer service! I will shortly give you a good review on your website when I have time!"
"Thanks Scott, what a great service. There will be other electrical items we will need to purchase going forward so thank you for sorting this out so promptly and I will be in touch."
"A first class company! We purchased a very keenly priced TV from them but unfortunately after a while and through no fault of there own, the TV developed a fault. From the first call I made through to the final resolution, the customer service was first class. Responses to emails and phone calls were really quick, and everything was dealt with in a really positive and friendly way. A replacement TV was found and delivered in good time, with the faulty TV collected at the same time. I really appreciate their efforts and would thoroughly recommend!!"
"Thank you for the shopping experience of a Samsung 55" TV and Samsung Ultra HD player. The TV was described as having one remote control - it also came with the Smart Remote. The HD player also came with a 4K Last of the Jedi disc - nice touch. The package was also very well priced and taking into account the service offered I am delighted to recommend Crampton & Moore to anyone in future and you will be my first port of call for new electrical goods."
"I wouldn't hesitate to purchase from you in the future. Great service and very friendly."
"I cannot thank you and Andy enough for the excellent service shown by Crampton & Moore. I have added your shop to my favourites when looking at electrical products online in the future."
"Samsung Hob has arrived as predicted - no damage during transit. Thanks very much for excellent customer service!"
"All up and running great. Polite TV engineers and explanations of how to use, clear and patient."
"These guys are amazing! Time for a promotion, thank you!!!."
"Thanks to all your team who helped me to bag a bargain. Will definitely buy from you again and recommend."
"Just to say excellent service my Bosch arrived today exactly as promised I would definitely use crompton and Moore again many thanks."
"My tv was delivered this morning and I’ve checked it and it’s in perfect working condition. Many thanks for your great service."
"Thanks Verity, excellent service again"
"I would like to say a big thank you to LUKE HINDLE, Assistant buyer, for his excellent service, and being so helpful and professional, with both my order and refund, I would definitely use Crampton and Moore in the future, and recommend to friends and family, Well done Luke"
"My order arrived yesterday in perfect condition. Can I thank your company for the amazing customer service that I have received. I will highly recommend."
"Just to let you know that all matters relating to my purchase from you of the LG 55SP9500PLA tv have been completed. The Paperwork for the extended warranty arrived last week and the £500 cash back was credited to my account today. Thank you very much for all your help.
The TV is very good and you can add me to your list of very satisfied Crampton and Moore customers. Please pass this upwards as I am sure people are much faster to complain than say thank you."
"Just a quick email to say I have the TV setup and it's great and my Crampton and Moore experience has been really positive. I'll be leaving a review and making a post on AVForums."
"Many thanks for the prompt delivery of my TV Order, Great prices, great service, fast free delivery, that's the way to do business."
"They done exactly what they said they would. Delivery process also very good confirmation text and e mail from your courier company. Excellent service throughout."
"Thank you for your quick response. TV has arrived and we are extremely pleased with our purchase, and the service from Crampton and Moore. Have a lovely weekend."
"Many Thanks again verity, top Notch customer service, if you use any review sites I would be more than happy to leave very positive feedback."
"WOW - What can I say, the service and aftersales has been well beyond my expectations, I purchased a TV from Crampton and Moore and the Harrogate store has been fantastic, I had a slight delivery issue however it was dealt with very promptly. Special thanks to Steve and Graham - 5 Stars all the way and recommended to all."
"I just want to say myself and husband received exceptional service yesterday, all of your staff based in the Doncaster store were outstanding with special thanks to the male working the desk, nothing was too much trouble, after a rubbish experience with Curry’s we decided to purchase from you, I’m so pleased we did Thank you"
"Fantastic service we are very pleased"
Nicholas D (via Amazon)
"BTW we thought you might like to know that due to the amazing service and support we received from you personally, we subsequently ordered three new TV.s from your company. One seventy five inch and two forty nine inch Samsung’s"
"I would like to thank you for an excellent service . The delivery was superb and any future electrical purchase first thing will be to see if you sell the product. Thank you again."
"The gents who delivered and installed the washing machine were excellent, taking the time to explain how the unit worked after they had tested it out. We wouldn't hesitate to buy items from Crampton and Moore in the future."
"...very happy with all the help and customer service she has received from yourself and company"
"I have just had my new LG tv delivered by your drivers.
The purpose of this email is to tell you about the first class service I have received from Richard Jones.
Our first contact was on chat when I was at your website going through all the tvs etc.
Since then he has organized everything, from reserving the tv, right down to letting me know the time, within reason, when the delivery would be made.
I am sure many are quick to find fault so it is pleasing to be able to acknowledge first class 5 star service."
"I have been asked to send this email on behalf of my mother,
They had her Montpellier fridge freezer delivered this morning and she is really pleased with it. She also wants to say polite, kind and helpful the delivery men were.
The service you have provided from start to finish has been absolutely brilliant, it's not easy for pensioners these days but, you have restored some of their faith that "customer service" does still exist.
So, on behalf of both my parents and myself "Thank You"
Melanie S and Family
"I thought your service was excellent, your delivery very prompt, the product first class and the price very competitive.
I will certainly use your services again as they were very good."
..."well thats the tv home and sitting proud ,I am really glad that I went with having a replacement delivered . I am a totally happy customer a credit to you and your office many thanks."
"I would just like to pass on my sincere thanks and praise for the customer service myself and my wife have received from your team.
We bought a Samsung 65 inch Qled TV. We had an issue with the TV on Sunday where the power kept flicking on and off. I placed a call to your customer service on Monday – the lady I spoke to was excellent and immediately after I described the fault she said that she would check stock and upon identifying that stock was available she ordered a replacement to be sent out.
She advised the courier would be in contact to arrange delivery, which they duly did – we have moved since purchase – albeit only a few hundred yards and we requested the swap take place at our new property. The courier advised that we needed to speak back to customer service to get them to authorise the different address which was done immediately and we had contact to confirm that the swap would take place on Thursday.
The TV has been swapped today and we are now back with a working TV.
Goods go wrong, we fully understand that and its awful to be without something that you have spent a lot of money on after it fails after such a short period of time but your customer service made this a very painless process. The speed of resolution, the solution without quibble of swapping for a new one, the delivery service – all excellent.
We genuinely appreciate the approach taken by your team and thank you for making a regrettable situation as easy as possible.
I am pleased we chose to purchase from yourselves and will ensure that you get excellent reviews in regards to your customer service and approach to resolving issues.
One of the best customer experiences I have received – thank you.
I look forward to shopping with you again."
"Thanks for your help yesterday and for pinging over the invoice. Customer service was top notch and I will most definitely drop guys a five star review."
"Thank you for sending your lads down today, what nice people they were. They have managed to connect the soundbar and, as you did say, it’s fantastic.I also thank you for your professionalism in my dealings with you. Your customer service is second to none. I just wish other companies had your ethos.I would most certainly have no hesitation in recommending you personally, your Company or dealing with you in the future.
Thanks for a great service"
"My delivery today was with a driver named lee, he encountered our road being re surfaced and was unable to get any where near our house, he had to barrow our order approximately two hundred yards he did this without a moan with a very positive attitude, well done to him the guy should be praised."
"I recently purchased the Sony BDV-NF720 Blu-ray home theatre kit from yourselves; it was my first choice but I was given some excellent advice when I first rang you which was a big help. Your service since then has been exemplary in every respect and I would like to thank you for everything you have done.
The Sony kit is excellent incidentally. I have always been a Sony fan, I am on a budget but this fits the bill perfectly, it looks superb and the sound quality is excellent, crisp and clear even at low levels. This will compliment my Sony TV perfectly. I haven't even touched on most of the unit's features yet but I am extremely happy with my purchase especially at the fantastic price you gave and will be back in the future.
Many thanks, very happy customer."
"This is just a note of thanks and my compliments on your exemplary customer service. Flexibility is something that the mass merchandisers and CE chains just cannot match when compared with an independent retailer. Coupled with an excellent price, brilliant added value I would not hesitate to recommend you to my friends and family - in fact, I already have!"
I work for a household name consumer electronics company dealing with both the national retailers and independent stores and I have to say that if the UK high street had more businesses such as Crampton and Moore, the UK consumer would be in a far better place right now!
Once again, many thanks - I look forward to dealing with you again in the future."
Michael - Hampshire