All items are sent via insured courier with the option for express delivery. You will be offered the choice when completing an order once we know your location, please see our standard rates in the table below.
We use multiple couriers depending on your location and the type of product you have ordered. Most television and large home appliance deliveries will be delivered by our 2 man delivery partner BJS Home Delivery. BJS will contact you via text message to offer a delivery date which you can then accept by replying to the text message. If the date offered is not suitable you can request an alternative delivery date with them.
The evening before your delivery is due to arrive you will then receive another text message to notify you of a 3 hour time slot for your upcoming delivery. On the day the drivers will also call an hour before to let you know they are on the way. If you wish to track your BJS delivery you can visit their website www.bjshomedelivery.com or alternatively you can call them on 01922 645650.
If you have ordered a small item from our website your delivery will be normally be undertaken by our parcel carrier APC Overnight. You will be notified by email of the scheduled delivery day for your APC delivery once your order has been processed. Please note that your APC delivery will be an all-day call, if you do wish to obtain an ETA for your delivery you can contact your local APC depot by following this link www.apc-overnight.com/contact/depot-finder/. If you wish to contact APC regarding your delivery you can contact their customer services team on 0800 373737. If you are unable to accept your APC delivery on the planned delivery day you will receive a card and can then contact APC to re-arrange a suitable delivery day.
- Please ensure you provide us with a mobile phone number where possible as our carriers will contact you by text message to provide delivery updates.
- In some circumstances we may use an alternative courier, if this is the case with your delivery we will let you know, if you do have any questions regarding your delivery feel free to contact us on 08444 722 960.
|ALL TIMES QUOTED ARE WORKING DAYS|
|UK MAINLAND||NORTHERN ISLAND||ISLE OF WIGHT||ISLE OF MAN||SCOTTISH HIGHLANDS||SCOTTISH ISLANDS||CHANNEL ISLANDS|
|3-5 DAYS||48 HOUR||SATURDAY||3-5 DAYS||3-5 DAYS||3-5 DAYS||5-7 DAYS||5-7 DAYS||5-7 DAYS|
|TV UPTO 42"||FREE||-||-||49.99||49.99||49.99||29.99||49.99||79.99|
|TV 55 - 70"||FREE||-||-||99.99||99.99||99.99||49.99||POA||-|
POA - We are able to deliver to these locations, please give us a call on 08444 722 960 to confirm the delivery cost.
In you have specific delivery requirements or live outside the UK mainland, please contact us on 0114 2467635 and we will be happy to give you a quote.
- All parcels we send are insured at no extra cost.
- We will only ship products outside the UK in special circumstances. Please contact us with your specific requirements.
- The majority of our deliveries are made within 3 working days of payment being received if the products are in stock. Delivery dates for out of stock items will be advised on order.
- Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods. In the unlikely event that your product appears lost or is damaged in transit please contact us.
- Shipping days are approximate and although we endeavour to be accurate we cannot guarantee for issues that are not within our control.
If you order arrives damaged or incomplete please notify the courier on delivery and inform us within 24 hours. We will do our best to sort out the problem as quickly as possible.
We are unable to deliver some products to certain areas of the UK due to restrictions by the manufacturer or our couriers. If you see the notice on our product pages or shopping cart, it could be that you have selected one of these items. Please call us on 08444 722 960 to arrange an alternative method.